38× ROI
Measured across real-world deployments.
Reduce AHT. Increase FCR. Improve CSAT.
Clearer conversations that resolve faster. Hecttor processes live audio in real time through the Desktop App and Hermes SDK, so every interaction is understood the first time.
50K+ Agents•1B+ Monthly Minutes•On-Device Processing•Enterprise Ready•Real-Time Voice Clarity•No Infrastructure Changes•SOC 2 Type II•Language Agnostic•50K+ Agents•1B+ Monthly Minutes•On-Device Processing•Enterprise Ready•Real-Time Voice Clarity•No Infrastructure Changes•SOC 2 Type II•Language Agnostic•50K+ Agents•1B+ Monthly Minutes•On-Device Processing•Enterprise Ready•Real-Time Voice Clarity•No Infrastructure Changes•SOC 2 Type II•Language Agnostic•
Most calls fail before resolution even starts
Most support issues aren’t complex. They become complex when people can’t understand each other.
- Background noise hides critical details
- Fast or unclear speech slows resolution
- Agents repeat themselves to be understood
- Small misunderstandings escalate into longer calls
CLARITY BECOMES THE DEFAULT
Hecttor processes live audio streams to ensure clarity across every call, directly on the agent's device.
AI Noise Cancellation
Removes background noise in real time
Background noise is removed on both sides of the call, so nothing important gets lost.
HD Voice Boost
Balances voices for consistent clarity
Quiet speakers are boosted and volume is normalized, making conversations effortless to follow.
Speech Speed Adjustment
Adapts speech speed for better comprehension
Fast talkers are slowed down in real time without affecting tone or natural delivery.
when agents clearly understand the issue, the resolution rates improve, the AHT improves. Customers don't have to repeat themselves anymore. That's the game changer for the BPOs, and that's the real impact of Hecttor.”
Jim Iyoob
Chief Customer Officer,/nEtech Global Services
Products built for every call environment
Deploy instantly for agents or integrate directly into your platform.
Contact Centers & BPOs
Real-time voice clarity for every agent
Runs directly on each agent’s computer. Removes noise, balances voices, and slows fast speech in real time.
- Installed locally on agent machines
- No infrastructure changes required
- No audio leaves your environment
- Works with any softphone / CCaaS
Contact Centers & BPOs
Real-time voice clarity for every agent
Runs directly on each agent’s computer. Removes noise, balances voices, and slows fast speech in real time.
- Installed locally on agent machines
- No infrastructure changes required
- No audio leaves your environment
- Works with any softphone / CCaaS
CLARITY DRIVES PERFORMANCE
When conversations become easy to understand, performance improves across every key metric.
+20% FCR
More issues are resolved on the first call.
+20% CSAT
Clear conversations reduce frustration and improve customer experience.
−80% Repeats
Fewer "Can you repeat that?" moments lead to smoother, faster conversations.
Built for enterprise environments
Hecttor runs entirely on-device, with no data leaving the agent’s machine.
FREQUENTLY ASKED QUESTIONS
Does Hecttor work with our existing CCaaS or softphone?
Yes. Desktop App works out of the box. Hermes SDK integrates directly into your platform. It runs locally on the agent's machine and integrates at the audio level, so no changes to your existing systems are required.
What languages does Hecttor support?
Hecttor is language-agnostic. It processes speech at the audio level, so it works across all languages, accents, and speaking styles.
Where is the audio processed?
All audio is processed locally on the agent's device in real time. Hecttor does not store or transmit audio, recordings, or transcripts. Processing happens in memory and ends when the call ends.
Can we control deployment across teams?
Yes. Hecttor can be rolled out gradually across teams or locations, allowing you to test, evaluate, and scale at your own pace.
Fix what breaks conversations
Deploy Hecttor in minutes and start improving conversations from day one.