Reduce Average Handling Time (AHT)
No more asking customers to repeat themselves. Hecttor ensures every word is heard, helping agents respond faster and resolve calls more efficiently.
Understanding Fast Speech is Hard. We Fix It!
Hecttor slows down fast speech in real-time, helping agents understand every word with ease. This reduces repetition and improves key contact center KPIs.
Experience the magic yourself
No more “Can you repeat that?”. No more “Can you speak a bit slower?”
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Ensure Agents Catch Every Word
Fast speakers are hard to follow. Hecttor slows down speech in real time, ensuring agents catch every word effortlessly.
Reduce Call Time, Improve Efficiency
When agents understand speech instantly, calls move faster. Hecttor helps them process conversations quickly and reduce AHT.
Deliver a Smoother Customer Experience
No more misunderstandings or repetitions. Hecttor ensures clear communication, boosting FCR and customer satisfaction.
Fast Speech is No Longer a Barrier
Hecttor eliminates the challenge of fast native speakers, ensuring agents understand callers from the first go - boosting key contact center KPIs.
Real-Time Speed Adjustment
Hecttor intelligently slows down speech while maintaining natural tone and clarity. Agents hear every word at an optimal speed, improving comprehension without disrupting conversation flow.
Ultra-Low Latency
With latency under 200ms, Hecttor ensures speech adjustments happen instantly. There are no unnatural gaps or delays - just smooth, uninterrupted communication.
Smart Speech Optimization
Hecttor goes beyond simple slowing. It removes silences, filters out filler words, and dynamically adjusts pacing so that conversations remain efficient and natural.
100% On-Device Processing
Hecttor processes all audio locally on-device, ensuring no data is stored or shared. Designed for speed, security, and compliance, it integrates seamlessly into contact center workflows.
Works Across All Languages
While most contact center interactions involve English, Hecttor is fully language-agnostic. Whether it’s Spanish, French, Hindi, or Mandarin, Hecttor ensures fast speech is never a barrier—no matter the language.
Faster Calls, Better Resolutions, Happier Customers
Improve First Call Resolution (FCR)
When agents hear customers clearly the first time, they provide faster, more accurate solutions - reducing follow-up calls and increasing FCR.
Enhance Customer Satisfaction (CSAT)
Clear conversations mean less frustration. Customers feel heard, leading to higher satisfaction scores and better service experiences.
Frequently asked questions
What is real-time speech speed adjustment, and how does it help contact centers?
Real-time speech speed adjustment is an AI-powered technology that slows down fast speech in real-time. With low-latency processing, it keeps conversations smooth and uninterrupted. By improving comprehension, it helps reduce average handling time (AHT), increase customer satisfaction scores (CSAT), and enhance overall contact center KPIs.
Does speech speed adjustment introduce any delays in conversation?
This might be counterintuitive: slowing down speech but delivering it without delay. But this is exactly what we do at Hecttor. Our real-time speech speed adjustment slows down fast talkers instantly while maintaining near-zero latency. Agents hear speech at a comfortable pace without any lag or disruption, ensuring smooth, natural conversations. The result? Better comprehension, faster responses, and improved call efficiency—without affecting the flow of conversation.
How does real-time speech speed adjustment improve average handling time?
When agents struggle to keep up with fast speech, they often ask customers to repeat themselves, leading to longer calls. Hecttor’s real-time speech speed adjustment reduces repetition and miscommunication, allowing agents to process conversations faster and resolve issues more efficiently—directly lowering AHT.
Can speech speed adjustment improve customer satisfaction scores?
Yes! When agents understand customers the first time, conversations are smoother, and resolutions are faster. This leads to higher customer satisfaction scores (CSAT) and better customer experiences, making it a key advantage for AI-powered contact center software.
Is this technology useful only for English, or does it work in other languages?
Hecttor’s real-time speech speed adjustment is language-agnostic, meaning it works with any language. Whether your contact center operates in English, Spanish, French, or any other language, Hecttor ensures fast speech is never a barrier to communication.
Does the real-time speech speed adjustment work with all contact center software?
Yes, Hecttor seamlessly integrates with most contact center software solutions. Whether you use cloud-based or on-premise platforms, our AI-driven solution enhances agent performance and call efficiency without disrupting existing workflows.
Can this technology help new or non-native agents?
Absolutely! Non-native speakers and new agents often need extra time to process speech. Hecttor’s real-time speed adjustment helps them understand and respond confidently, reducing training time and improving overall agent performance.
How does Hecttor handle data privacy?
Hecttor is designed with enterprise-grade security to protect sensitive customer interactions in contact center software. All speech processing happens fully on-device, meaning no audio is stored, transmitted, or sent to external servers. As a SOC 2 Type 2 compliant solution, Hecttor meets the highest security standards, ensuring customer conversations remain private, secure, and compliant. Businesses using AI for contact centers can trust Hecttor to enhance agent performance without compromising data privacy or violating industry regulations.