Reduce Average Handling Time (AHT)
No more asking customers to repeat themselves. Hecttor ensures every word is heard, helping agents respond faster and resolve calls more efficiently.
Real-Time Voice Boost for Clear Calls
Hecttor boosts quiet voices, balances volume, and removes distractions, ensuring smooth and uninterrupted conversations.
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Ensure Every Word is Heard Clearly
Background noise and inconsistent volume make calls harder to follow. Hecttor enhances speech clarity, ensuring agents hear every word effortlessly.
No More Volume Adjustments
Agents waste time adjusting volume for soft or fluctuating speech. Hecttor keeps volume stable, so every call is clear from start to finish.
Improve Agent Focus and Efficiency
Straining to hear affects concentration and slows responses. With clear, consistent speech, agents stay focused and resolve calls faster.
Voice Boost: Loud, Clear, and Consistent
Optimized Speech, Measurable Impact
Improve First Call Resolution (FCR)
When agents hear customers clearly the first time, they provide faster, more accurate solutions - reducing follow-up calls and increasing FCR.
Enhance Customer Satisfaction (CSAT)
Clear conversations mean less frustration. Customers feel heard, leading to higher satisfaction scores and better service experiences.
Frequently asked questions
What is Voice Boost technology, and how does it help contact centers?
Hecttor’s Voice Boost enhances speech clarity while keeping the speaker’s voice natural. It adjusts volume levels in real time, reduces background noise, and ensures consistent audio quality. Unlike basic volume controls, it improves speech intelligibility without distortion, helping agents stay focused and respond accurately.
How does voice boost technology improve average handling time (AHT)?
When agents struggle to hear customers, they ask for repetitions, slowing down conversations. Hecttor’s AI-powered voice boost technology ensures every word is loud and clear, helping agents process calls faster, reduce misunderstandings, and improve AHT.
Can voice boost technology increase customer satisfaction scores (CSAT)?
Yes! Clearer conversations lead to smoother interactions and faster resolutions, directly improving customer satisfaction scores. With Hecttor, customers no longer need to repeat themselves, creating a better overall experience.
How does Voice Boost impact contact center KPIs?
Voice Boost improves essential contact center KPIs by reducing Average Handling Time (AHT), increasing First Call Resolution (FCR), and enhancing Customer Satisfaction Scores (CSAT). By making speech clearer, agents spend less time asking customers to repeat themselves, resolve issues faster, and handle more calls efficiently, leading to better overall performance and lower operational costs.
How does Voice Boost compare to manual volume adjustments?
Traditional volume controls simply amplify sound, often making background noise and distortions worse. Voice Boost AI technology for contact centers dynamically enhances speech clarity while keeping ambient noise to a minimum. This ensures consistent, high-quality voice output, allowing agents to focus on problem-solving rather than struggling to hear the customer.
Does Voice Boost introduce any lag in conversations?
Voice Boost operates with zero latency, meaning conversations remain fluid and natural. Since it processes speech on-device, it does not introduce delays, making it a seamless addition to any contact center software.
Can voice boost technology reduce listener fatigue for agents?
Absolutely. Straining to hear muffled voices causes mental fatigue and affects agent productivity. Hecttor keeps volume consistent and speech clear, reducing listening effort and improving overall agent efficiency.
Is Hecttor secure and compliant with industry regulations?
Yes. Hecttor is SOC 2 Type 2 compliant, ensuring the highest standards of data security and privacy for contact center software. All speech processing happens fully on-device, meaning no audio is stored, transmitted, or sent to external servers. This ensures that sensitive customer interactions remain private, secure, and compliant with industry regulations.
How can a contact center get started with Hecttor AI Voice Boost technology?
Getting started is simple. Book a free demo, and our team will walk you through a fast, hassle-free setup. With no extra hardware needed, you can immediately improve agent efficiency, reduce AHT, and enhance call quality.